FREQUENTLY ASKED QUESTIONS

What are the different modes of payment available?


Currently, we offer 2 payment methods - PayPal (Credit card, debit card, Wallets) and Other Payment Gateway (Net banking, credit cards, debit cards, wallets and UPI). We value our customer's safety and privacy to the maximum. All your transactions and payments are processed in a secure environment by world class payment gateways, complying with the industry standards. We are not saving customer’s credit card, debit card detail with us.




What do I do in case my payment fails?


If you face any of the above situations, please reach out to our Customer Care team, who would check the transaction details and send you an email regarding your payment, order status and how to proceed




What do I do in case my payment fails?


If you face any of the above situations, please reach out to our Customer Care team, who would check the transaction details and send you an email regarding your payment, order status and how to proceed




Where to share my measurement


You can select standard size at time of purchase and we shall make product according to the same. If you want to share specific measurements or instructions you can always give us at time of order in instruction box or mail us to sales.laroyal@gmail.com or get in touch with our Customer Care Team via WhatsApp at +91-7069296036 or +91-7600130164 with reference of your order number once order is placed.




Order Cancelation


In the unforeseen event that you wish to cancel your order, kindly do so within 48 hours of placing the order.Orders, where the shipping has been initiated or item has been customized as per order, cannot be cancelled.Refund will be issued in 4 to 5 working days.




I have more questions.


Dont worry. We are happy to help.Please drop a mail to salesl@laroyal.net or get in touch with our Customer Care Team via WhatsApp at +91-7069296036 or +91-7600130164 with your queries and we shall be glad to assist you.




What is your privacy policy?


We value your privacy above all and we never share your data with any third party.It will be never heppened so dont worry.We never collect your finanancial data or credit card / debit card information.You have to make payment on the site of word class payment gateways like paypal or Razorpay and back to our site once financial transaction completes.




Who will pay custom duty


Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility and you may check with your country’s customs office to determine if there will be additional costs.La Royal is not responcible for any custom duty or tax lavied by customer's country.